At KORNITHRA, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Our refund policy is simple and straightforward.
To be eligible for a refund, you must contact us within 30 days of your purchase. The product must be unused, in its original packaging, and in the same condition that you received it.
Certain items are exempt from being returned, including perishable goods, personalized products, and digital downloads. Please ensure to review your purchase at the time of checkout.
To initiate a return, please contact our support team at [email protected]. Provide your order number and details of the product you would like to return. Our team will guide you through the process and provide a return shipping address.
Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to your original method of payment.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].